Return, Exchange & Refund Policy 

Your story matters, and so does your experience with us.

At Ankahi, we take pride in creating handcrafted garments that carry memories, emotions, and artistry in every stitch. We understand that sometimes things may not go as planned — and we’re here to make it right. This blog outlines, in detail, how returns, exchanges, and refunds work at Ankahi by Aanchal. Please read carefully before placing your order.

  1. Eligibility for Return & Exchange

We accept return and exchange requests under the following conditions:

  • The request must be raised within 7 days of receiving your order.
  • The product must be unused, unwashed, unaltered, and returned with all tags, labels, and packaging intact.
  • Each order is eligible for one return or exchange
  • Orders placed using store credit are not eligible for a second return or exchange.
  • Sale items, discounted products, or custom-made pieces are not eligible for return or exchange.

We want you to feel confident when shopping with us. If your garment is eligible, we’ll guide you step-by-step.

  1. Damaged, Defective, or Missing Items

While we ensure strict quality checks, should you receive a damaged, defective, or missing product, please:

  • Notify us within 48 hours of delivery.
  • Provide clear photos or, preferably, an unboxing video showing the issue.
  • Once verified, we’ll arrange for a replacement, store credit, or refund — whichever suits best.

Please note: Minor variations in color, print, or texture are part of the beauty of handcrafted garments. These are not considered defects but authentic characteristics of artisanal work.

  1. How to Request a Return or Exchange

The process is simple:

  1. Contact us via:
    • 📧 Email: info@ankahibyaanchal.com
    • 📱 WhatsApp: +91 95791 82970
    • 📸 Instagram DM: @ankahibyaanchal
  2. Share your Order ID, the item(s) you wish to return/exchange, and, in case of damage, attach clear images.
  3. Once approved, we’ll schedule a pickup if your pin code is serviceable.
  4. If pickup is not available, we’ll guide you through a self-shipping
  5. Reverse Pickup & Self-shipping
  • Reverse pickup is free of cost for areas where the service is available — we’ll bear the shipping cost for you.
  • If your pin code is not serviceable for reverse pickup, you may self-ship the item to our warehouse at your own risk.
  • For self-shipped returns, once the product passes our quality check, you will receive ₹150 as store credit to compensate for your courier charges.
  • Pickup will be attempted twice. If both attempts fail, you will be required to self-ship the product and share the tracking details within 2–3 days.
  1. Refunds & Store Credit

At Ankahi, we prefer offering store credit — because we’d love another chance to dress your story beautifully. Here’s how it works:

  • Store Credit:
    • Issued within 24 hours after the returned product is received and verified.
    • Sent via email.
    • Valid for 365 days.
    • Covers only the sale value of the returned product(s); shipping or COD charges are non-refundable.
  • Money Refunds:
    • Applicable only in cases where a wrong or damaged product was delivered.
    • Refunds are processed to the original mode of payment within 7–14 working days after quality check.
    • A flat deduction of ₹200 will apply for money refunds (except in cases of damaged items, where no fee is charged).
    • Banks and payment portals may take an additional 2–3 business days to reflect the refund.
  1. Order Cancellations
  • You may cancel your order before dispatch.
  • If cancelled after dispatch, a logistics fee of ₹200 will be deducted from your refund.
  • Cancellations are not possible once the product has been dispatched from the warehouse or delivered.
  1. Important Guidelines & Timelines
  • All returns and exchanges must meet the following conditions:
    • Products must be unused, unwashed, unaltered.
    • All original tags, labels, and packaging must be intact.
  • If you receive a “delivered” notification via SMS or email but have not received your package, please contact us within 24 hours.
  • Our team reviews each request carefully; the final decision rests with Ankahi by Aanchal.
  1. International Orders

Currently, Ankahi by Aanchal ships only within India. We’re working to expand globally and can’t wait to bring our handcrafted stories to your doorstep soon — no matter where you are in the world.

  1. Our Commitment

We use trusted third-party courier services for all deliveries. While we ensure constant support, certain delivery-related details (like the courier executive’s contact) are beyond our control and are directly shared with recipients. We appreciate your understanding and cooperation in such cases.

Need Help? We’re Here for You.

For any queries, assistance, or special requests:

  • 📧 Email: info@ankahibyaanchal.com
  • 📱 Call / WhatsApp: +91 95791 82970
  • 📸 Instagram: @ankahibyaanchal
  • 🕘 Support Hours: Monday to Saturday, 11:00 AM – 07:00 PM IST

💛 Every Ankahi piece is more than fabric — it’s a part of your story.

 Thank you for trusting us to dress your unspoken moments, with care, craft, and emotion.